|
Getting Started |
|
|
|
|
|
|
| |
1. |
For what grade
levels are the tutoring available?
Excellez currently offers one-to-one live tutoring to children in
grade levels 6th to 12th. |
|
|
|
| |
2. |
How do I know how
the process works?
Click here to get to How it Works
section. |
|
|
|
|
|
|
| |
3. |
How can I get my
child started?
All you have to do is to enroll your child with Excellez. You
will receive a Welcome Package from Excellez. The package contains
instructions for your child to get started; it also contains the kit
with the required equipment. The kit contains a digital pen, a
digital writing pad, and a headset. Through our simple instruction
you will be able to setup the online learning environment for your
child. Our technical support team can also assist you with set up,
if you so desire. |
|
Tutoring |
|
|
|
|
|
|
| |
4. |
How will the tutoring benefit my
child?
Excellez one-to-one live tutoring supplements your child’s classroom
learning. Excellez tutoring will help your child achieve his goal of
either mastering a subject or improving on a subject. Since the pace
and content of tutoring is tailored to the needs of your child, it
will result in direct and perceptible benefit for your child. |
|
|
|
|
|
|
| |
5. |
How do you intend to do this?
A child’s
areas of strengths and weaknesses are assessed by conducting an
initial assessment and subsequent ongoing assessment as part of the
teaching session. Based on the assessment the teacher puts together
a personalized curriculum that is tailor-made to strengthen the
areas that need improvement. Please go through the
Getting
Results section for more details. |
|
|
|
|
|
|
| |
6. |
How many hours of tutoring do you recommend per
month?
At Excellez, we recommend a minimum of two hours of one-to-one
tutoring time per week. However, if your child’s teacher and
education counselor feel the need of extra tutoring hours, we will
share this recommendation with you. Based on your consent additional
session times can be scheduled.
|
|
|
|
|
|
|
| |
7. |
How much time do we, as parents,
need to put in?
We at Excellez make sure that tutoring sessions do not add any
burden on the parents. Please make sure that your child logs on to
the Excellez web site at least 5 minutes in advance. Your child’s
teacher will also be logged on 5 minutes before the scheduled
session and will automatically be connected to your child at the
start time. |
|
|
|
|
|
|
| |
8. |
Can I as a parent have access to
my child’s teacher outside my child’s designated session timings?
Yes. You can always email your child’s teacher to discuss your
child’s progress. If you have any concerns, you can also set up a
separate time to talk with the teachers or the education counselors. |
|
|
|
|
|
|
| |
9. |
Can my child access their teacher
outside the designated session timings?
Yes, your child can always email her teacher if she has any
questions regarding the subject matter. Additional sessions can be
set up if required, after consent from the parent. |
|
|
|
|
|
|
| |
10. |
Will the same teacher teach my child on an ongoing basis?
Yes, the same teacher works with your child on an ongoing basis.
This will ensure continuity and allows teacher to completely
understand the needs of your child. It also allows a bond to develop
between the teacher and the student fostering better learning
environment and improved learning. |
|
|
|
|
|
|
| |
11. |
How is the progress of a child measured?
Your
child’s progress is measured based on the child’s improved
understanding of the subject matter. This will be reflected in the
child’s performance on the homework as well as better grades at
school. |
|
|
|
|
|
|
| |
12. |
How will I know my child’s progress?
Yours child’s education counselor or teacher will send you
monthly reports of your child’s progress. You can always talk to
your child’s teacher if you have any questions or concerns. |
|
|
|
|
|
|
| |
13. |
How does my child communicate with the teacher?
During the one-to-one tutoring session, your child communicates
with the teacher using a headset with microphone and a digital
writing pad over the Internet. They can talk, hear, and write to
each other. Our learning tools are easy to use and make the learning
process very smooth. For example, a mathematical expression can be
written down by the teacher just as he does on a paper and the
student can ask a question either verbally or by writing on the
whiteboard. |
|
|
|
|
|
|
|
14. |
What if my child cannot make it for a session or if we need to
reschedule?
If your child cannot be present for a session, please inform
your child’s teacher or education counselor at least 48 hours before
the scheduled session time. We will reschedule the session based on
teacher’s availability. |
|
|
|
|
|
|
| |
15. |
What is the qualification of the teachers?
Excellez only hires qualified and experienced teachers. All
teachers at Excellez have a Bachelors degree. Teachers also have
significant experience teaching in classroom as well as in
one-to-one situation. All our teachers go through a rigorous
background check |
|
|
|
|
|
|
| |
16. |
Can I change my child’s tutor?
If you are not satisfied with your child’s tutor you can talk to
your child’s education counselor at Excellez about your concerns. We
will take immediate actions to address your concern. |
|
|
|
|
|
|
| |
17. |
At what times and on what days do you provide tutoring sessions?
We determine a tutoring time for your child based on
consultations with you at the time of enrollment. Our tutoring
sessions run seven days a week. |
|
|
|
|
|
|
|
|
|
|
Equipment and Software |
|
|
|
|
|
|
| |
18. |
How much computer knowledge do I need or my child needs?
You need very basic computer knowledge. Our tools are extremely
easy to use. However, if you do have questions regarding using our
tools, we will be happy to assist. |
|
|
|
|
|
|
| |
19. |
What sort of equipment is required for one-to-one live tutoring?
You will need a PC to get
started with the one-to-one live tutoring. The PC should have
windows 2000 or XP operating system. PC should also have soundcard
and a USB port.
You should also have a high-speed connection to internet such as DSL
or Cable Internet or any other broadband connection.
We will send you a kit, once you enroll with Excellez. This kit
consists of:
-
A headset and microphone combo
- A digital writing pad, and
- A digital pen
|
|
|
|
|
Pricing |
|
|
|
|
|
|
| |
20. |
What are your rates for tutoring?
We charge $20 per hour for middle
school students and $24 per hour for
high school students. We always have
promotional offers, please be sure to ask about our latest
promotions when you call in, or click here
for more details. |
|
|
|
|
|
|
|
Payment |
|
|
|
|
|
|
|
21. |
What are my payment options?
You can pay
either by check, or credit card. |
|
|
|
|
|
|
|
|
|
|
22. |
How do I make payments each month?
If you have provided your credit card number, we will charge your
credit card. You can also set your account to be automatically
billed to your credit card every month. If you choose the check
option, we will be sending invoices to you on a periodic basis. |
|
|
|
|
|
|
|
|
|
|
Assistance |
|
|
|
|
|
|
|
|
|
| |
23. |
How do I get
administrative assistance?
For administrative
assistance you can reach Excellez representatives. They can answer
any questions you have, and help you schedule upcoming tutoring
sessions.
Please call
877-97-EXCEL to reach our representatives or e-mail at
info@excellez.com. |
|
|
|
|
|
|
|
|
|
| |
24. |
How do I get
assistance with equipment setup?
If you have any
questions regarding equipment setup you can call our technical
support team at 877-97-EXCEL or email them at
support@excellez.com.
|
| |
|
|
| |
|
|
